"RETURN TO SENDER" orders will be refunded at the cost of the item excluding shipping, or you can pay to have it shipped to the correct address for an additional $10 shipping and processing fee. Please be prepared to pay shipping on each individual order. With a very limited team, we are unable to combine shipping for separate orders. Do you Combine Shipping? Unfortunately, no. We encourage you to follow their websites directly for updates on their personal processing times and delays. All shipping couriers continue to experience delays. We also have no control over their personal delays and will not refund shipping fees for the courier's delays. We have no control over USPS or UPS and cannot control what happens with the weather or the pandemic. We do not refund shipping charges for delayed packages. SHIPPING POLICIES NO GUARANTEES OR REFUNDS: Delivery dates are not guaranteed by The Sugar Art. All orders will be fulfilled within the stated time above. Paying for expedited shipping does not move the order above others, it only expedites your shipping times once the order has been fulfilled. Prior to ordering, please ensure all processing times work for you as we are unable to expedite orders. PROCESSING TIMES: Processing times are 2-4 business days - which does not include weekends or shipping times. Please ensure you are committed to ordering, as this policy is non-negotiable.
There is a $3 cancellation fee to cover the charges we incur. CANCELLATION POLICY: We are charged for all cancellations, both by Shopify and PayPal. We appreciate your support and ask that you respect the policies put into place to streamline operations and protect our company. Please ensure you have selected your desired colors and review your cart before checking out. We do not accept returned products once they leave our shop. We do not refund shipping fees for any reason. We cannot combine multiple orders for shipping. Shipping times are NOT GUARANTEED BY THE SUGAR ART. We cannot modify, edit or cancel any orders for any reason. Please review ALL Terms and Conditions prior to purchasing. Terms and Conditions By making a purchase via, you are acknowledging our Terms and Conditions, which is a legal binding agreement between The Sugar Art, Inc.
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